Product claim process

1. If you find any issues with the product, they can contact us via LINE OA: @ultratech to request a product claim.

2. To reduce the time required to make a claim, we recommend to take a short video showing the serial number at the beginning of the clip along with the connection and the issue.

3. When the product is determined to be within the warranty conditions, the company will inform the customer to send the product to the address below.

ULTRATECH COMPANY LIMITED (RMA Department)
Warehouse 9/62, Village No. 2, Soi Suan Sukhaphap, Bang Khu Wiang Subdistrict, Bang Kruai District, Nonthaburi Province 11130
T. 080-288-4000

Process for considering product claims

1. The company will take less than 5 business days to inspect the product.

2. If it is found that the damage is within the conditions, we will deliver a new product or the damaged part within 3 business days

3. If the product works normally, we will send the product back, and the customer must pay the return shipping cost.

Product claims

the damaged parts or replace a new product of the same model

• In the case of replacing products with other similar models, we will inform customers before changing products. We will offer upgraded products in which customers will receive products with the same or higher technology as the original model. And the customer pays the additional difference, and the company will notify the customer for acknowledgment and confirmation before proceeding every time.

• If the customer wishes to wait for product exchange, we will notify the product estimate arrival schedule and inform customers of the progress periodically

• In the case that there is no product of the original model, it will be returned or the product of another model does not have similar specs or supports the original product model that the customer wants to use.

• The company reserves the right to refund money or a credit note by deducting depreciation as appropriate. It will be returned within less than 7 business days. We will start deducting depreciation when the warranty runs more than half of the product warranty.

Example of refund or issue a credit note by deducting depreciation (In the case of 10-year warranty products)

If payment is required, the customer must transfer the amount to the following account:

Kasikorn Bank
174-1-65226-5
ULTRATECH

If the customer makes payment to any other account, the company will not be held responsible for any resulting loss or damage.

Example of refund or issue a credit note by deducting depreciation (10-year warranty products)

• Products that fail within 5 years after the warranty begins (the warranty has not yet reached half of the product’s warranty); the company will refund or issue a credit note without deducting any depreciation.

• Products that fail after the warranty starts in the 5th - 6th year; the company will refund or issue a credit note deducting 50% depreciation.

• Products that fail after the warranty starts in the 6th - 7th year; the company will refund or issue a credit note deducting 60% depreciation.

• Products that fail after the warranty starts in the 7th - 8th year; the company will refund or issue a credit note deducting 70% depreciation.

• Products that fail after the warranty starts in the 8th - 9th year; the company will refund or issue a credit note deducting 80% depreciation.

• Defective products after the warranty starts during the 9th - 10th year; the company will refund or issue a credit note deducting 90% depreciation.

• Products that fail after the 10-year warranty begins; the company will consider the product to be out of warranty. Therefore, the product cannot be exchanged or refunded.

Register to receive an extended warranty for ARCTIC products

https://forms.gle/ARUPFjbqWAEUkBAV6
• If the product is not registered but the serial number can be identified, the product will be insured as normal.
• ULTRATECH CO., LTD reserves the right to extend the warranty period only for ARCTIC products imported and distributed by ULTRATECH CO., LTD. and registered within 7 days of purchase.

Terms of warranty
ULTRATECH COMPANY LIMITED does not change or return the products from the following conditions

Product with abnormal conditions
Product with abnormal conditions such as burnt, cracked, broken, chipped, bent, collapsed, distorted, cracked, pierced, or scratched, etc.

Improper storage
Product's conditions from improper storage such as rust stains, oxide stains, water stains, etc.

Damage from external factor
Products are damaged from external factors such as power failure, overload, lightning, etc.

Missing warranty sticker
Warranty stickers are torn, lost, deleted, modified or concealed over until important information cannot be noticed on the sticker.

Misuse the product
Misuse of the product. Modifications are made without permission. An accident with the product. A part of traces of opening or repairation.

Pen marks on the product or the warranty sticker
The company does not provide a warranty for products with any pen marks. Write on the product without being able to delete, although it will not affect the important information on the sticker or product.

Improper packaging
Damage or loss by that the packaging used to contain is not stable enough or not suitable for the product.

No serial number
There is no serial number for products that are required normally or have an fake Ultratech sticker.
products whose serial number cannot be specified.

Software failure
Problems occur due to software, virus or operating system installed by the buyer.

Product warranty expired or products with no detection of any signs of damage
Products' warranty expired or products witj no detection of any signs of damage must pay a minimum service fee to repair or do notrepair Inc luding return shipping costs.

Incomplete products or missing equipments
The customer must bring the equipments to be repaired or replaced in a complete set, such as products, product boxes, drivers, manuals and other equipments in the perfect condition. If some products have a warranty card, the customer must keep the warranty card as the evidence and must show the warranty card to the company for every time when sending, repairing or replacing the product.

Note

Product replacement period
The damaging products within 30 days will be changed by the company within 7 days. The damaging products after 30 days will be chaged by the company within 15 - 45 days. Conditionally, customers must return the complete set of equipment such as product boxes, drivers, manuals, and other equipment in perfect condition.

Shortening the processing period
Before sending, repairing, or replacing the product, customers should a video clip which also present the serial number, the damage, and the product connection to Facebook Fanpage: Ultratech.th. The company will claim the product for the customer first. And, we will notify the customer later for the faster repairation or replacement of the product.

In case that the product is under warranty but cannot be repaired or changed
In case that the company cannot repair or modify the product that the customer claims , the company will replace with the same model or similar model by offering customers to upgrade products with higher technology. The customer will pay only the difference in the increase or return the money. And, the company will notify the customer first every time.

Customer Profile
Data security is the customer's responsibility. The company will not be responsible in case of data loss or dissemination through various channels in all cases.

Product without warranty
Free products, gifts, accessories or products from activities all have no warranty.

Documents for product claim
1. For customers who purchase from the company's dealer directly.
- Customers can send a receipt from the store as evidence for the warranty according to the period you purchase from the store.

2. For customers who repurchase from other sources, second-hand products, products through claims and products that are almost out of warranty
- Customers "must show proof of purchase-sales from the seller" with the name of the shop or seller, phone number and proof of payment or other documents requested by the company in order to check the warranty period of the product sent to claim.

Warranty Period

WireView Pro II Warranty Details and Terms

For full details regarding warranty coverage and applicable terms and conditions, please refer to the attached Extended Warranty Terms document.

1. Scope of WireView Pro II Operation

WireView Pro II is designed to connect to and operate exclusively with the graphics processing unit (GPU) and the power cable connecting the power supply unit (PSU) to the GPU.

In the event of power connection-related damage, the damage or melting typically occurs at the GPU power connector. To date, however, we have not encountered any cases in which WireView Pro II melted together with the GPU.

2. In the Event of GPU Connector Melting

If the GPU power connector melts while WireView Pro II is being used under normal operating conditions and within the warranty period, we will provide support in accordance with the applicable warranty terms in the form of repair services.

Please note that the warranty does not cover financial compensation for damage to the GPU itself or reimbursement for the cost of the GPU.

3. Warranty Service Claims

This warranty serves as an additional warranty specifically covering the WireView Pro II product. Therefore, customers are not required to provide proof of purchase for their GPU when submitting a warranty claim under this coverage.

4. Product Replacement and Support Policy

If WireView Pro II is found to be defective or malfunctions, we currently offer the following solutions to customers, subject to the applicable warranty terms:

• Product Replacement: Replacement of the defective unit with a new product.

• Replacement Parts: Provision of replacement parts for customers to install themselves.

Please note that refunds for the product are not available. All warranty claims and related services will be handled in accordance with the applicable warranty terms and conditions.